Every article from Jaald is handmade to order with natural materials - that means no two are ever the same.

Make yours extra unique by personalizing wiyour signature, initials or logo.

What options do I need to specify for engraving?

You can specify :

Font Style ( Example : "Times New Roman") .

Font Size ( Example : "13") .

Font Layout ( Example : "Italics") .

Position on Item ( Example : "Bottom Right Corner") .

What if I need to change something on my order - what do I do?

This can be time-sensitive. Normally, we try to ship out your product as quick as we can so you can enjoy it earlier. We will wait 24 hours before we process your job.

If you think you need to change something, contact us immediately to let us know. We will try our best to make any changes you requested, as long as it's in our hands. If the product has already been packaged and shipped out, we cannot do anything at that point.

Can you engrave / emboss more characters than the given limit?

Of course we can! But you need us to contact us first in that case.

I have several products I want to personalize, how do I go about doing that?

Well if that is the case, you have to make sure you specify in the messages what you want to engrave and on which item.

Put the SKU of the item as well as the characters next to it in order to avoid confusion. You can also contact us if you feel like you need to put more details about what exactly you want.

Am I able to return or exchange the personalized items?

Unfortunately, any item that is personalized CANNOT be returned or exchanged. As much as we would love to accommodate your request, that will not be possible. Keep in mind the engraved product is made especially for you. And due to that, it would not be able to be returned or exchanged.